Parimatch Customer Care: We're Here to Help You

Welcome to the Parimatch Customer Care page. We believe that getting help should be as simple and fast as placing a bet. Our goal is to make sure your experience with us is smooth and enjoyable. If you ever have a question, a problem, or just need some guidance, you've come to the right place.

Our friendly and professional support team is available for you 24 hours a day, 7 days a week. No matter what you need, we are here to provide a quick and clear solution.

Instant Answers: Frequently Asked Questions (FAQ)

Before you reach out, you might find the answer you're looking for right here. We've gathered the most common questions our players ask to help you solve issues right away

Account & Login

• Q: I can't access my Parimatch login. What should I do?
  A: Don't worry, this is usually an easy fix. If you've forgotten your password, simply click the "Forgot Password?" link on the login page. We will send instructions to your registered email or mobile number to help you set a new one. If you're still having trouble, our Live Chat team can help you get back into your online cricket id.
• Q: Why is my account not verified?
  A: Account verification (KYC) is a one-time security step. If your account isn't verified, it's likely we're waiting for a clear copy of your ID (like an Aadhaar or PAN card). Please check your email for any requests from us or upload your documents in your account settings. Verification is needed to process withdrawals safely.

Deposits & Withdrawals

• Q: My deposit hasn't shown up in my account. What's next?
  A: Most deposits are instant. However, sometimes there can be a small delay from the payment provider. We recommend waiting 15-20 minutes. If the funds still haven't appeared in your cricket id, please contact our support team with your transaction ID, and we will track it down for you.
• Q: How long do withdrawals take to process?
  A: We work to process withdrawals as quickly as possible. The time it takes can vary depending on the payment method you choose. E-wallets are often the fastest, while bank transfers might take a bit longer. You can see the status of your withdrawal in your account history.

Bonuses & Bets

• Q: How do I use my parimatch promo code or bonus?
  A: When you receive a bonus, it comes with simple wagering requirements. This means you need to bet the bonus amount a certain number of times before it becomes real money you can withdraw. You can find the specific rules for any promotion in the "My Bonuses" section of your account.
• Q: I think my parimatch bet was settled incorrectly. What should I do?
  A: While rare, mistakes can happen. If you believe there is an error with a settled bet, please collect the Bet ID number from your betting history and contact our support team. We will review the official match result and correct it if needed.

The Parimatch App

• Q: I'm having trouble with the parimatch app download. Can you help?
  A: Of course. For Android users, remember that the parimatch apk needs to be downloaded directly from our website, not the Google Play Store. Make sure you have enabled "Install from unknown sources" in your phone's settings. If you're still having issues, our team can walk you through the steps.

Contact Us Directly

If you didn't find your answer in the FAQ, our team is ready to help you personally. Here are the best ways to get in touch with Parimatch India support.

1. Live Chat (The Fastest Way to Get Help)

For immediate assistance, Live Chat is your best option. You'll be connected with a support agent in just a few moments. It's perfect for any urgent issue or question.

• Availability: 24/7
• Response Time: Instant

[Click Here to Start a Live Chat]

2. Email

If your question isn't urgent or you need to send us documents, email is a great choice. We aim to respond to all emails as quickly as possible.

• Email Address: support.in@parimatch.com
• Response Time: We aim to reply within 24 hours.

3. Telegram & WhatsApp

For convenient support on the go, you can also reach us through our official social channels.

• Telegram: @Parimatch_IN_Support
• WhatsApp: Find the number on our official site.

Information to Have Ready

To help us solve your problem as fast as possible, please have the following information ready when you contact us:

• Your username or the phone number connected to your account.
• A clear and brief description of the issue.
• If it's about a specific bet, please provide the Bet ID.
• If it's a payment issue, please have the transaction ID handy.

Our promise to you is simple: we are here to listen and to help. Your smooth and fun experience is what we work for every day. Don't hesitate to reach out.